Terms and Conditions

Welcome to Total Floor Sanding & Polishing (“we”, “us”, “our”). These Terms and Conditions govern your access to and use of our website https://totalfloorsandingandpolishing.com.au/ and the provision of our floor sanding, polishing, and related services.

By accessing our website, requesting a quotation, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. 

1. Introduction

Total Floor Sanding & Polishing provides professional floor sanding, polishing, restoration and related flooring services. These Terms set out the legal agreement between you (“Client”, “you”) and us regarding the use of our website and the supply of our services.

We reserve the right to update these Terms at any time. Continued use of our website or services constitutes acceptance of any revised Terms. 

2. Acceptance of Terms

By requesting a quotation, confirming a booking, or allowing work to commence, the Client confirms acceptance of these Terms and Conditions. These terms apply to all services unless otherwise agreed in writing. 

3. Service Agreement

Total Floor Sanding & Polishing provides professional timber floor sanding, polishing, coating, restoration, and related flooring services. All services are supplied subject to availability and in accordance with the terms agreed at the time of booking.

We reserve the right to refuse, suspend, or discontinue services where it is reasonable to do so, including where site conditions are unsafe or outside the agreed scope of work.

4. Quotations and Pricing

• All quotations are valid for 30 days from the date of issue unless stated otherwise.
• Prices are inclusive of GST unless expressly indicated.
• Quotations are based on the information provided at the time and the visible condition of the flooring.
• Any additional work, variations, or unforeseen issues discovered during the project may result in additional charges.
• Changes to the scope of work must be approved by the Client and may affect pricing and timelines.

5. Booking and Deposits 

• A deposit may be required to secure a booking date.
• Bookings are not confirmed until the required deposit has been received.
• Deposits are non-refundable, except where required under Australian Consumer Law.  

6. Cancellations and Rescheduling  

• A minimum of 48 hours’ notice is required for cancellations or rescheduling.
• Cancellations made with less than 48 hours’ notice may result in a cancellation fee.
• We reserve the right to reschedule services due to circumstances beyond our control, including weather conditions, equipment failure, or unforeseen site issues.

 7. Site Access and Preparation

The Client is responsible for ensuring that:

• The site is accessible, safe, and ready for work at the scheduled time.
• All furniture, appliances, fixtures, and personal belongings are removed prior to commencement.
• Adequate access to power, ventilation, and work areas is provided.

We are not responsible for damage to items left on site or delays caused by inadequate site preparation. 

8. Payment Terms 

• Full payment is due upon completion of the works unless otherwise agreed in writing.
• Accepted payment methods include bank transfer and other approved payment options.
• Failure to make payment may result in late fees, suspension of services, or recovery action, including legal costs incurred in recovering outstanding amounts.

9. Workmanship Warranty and Liability

We provide a workmanship warranty in accordance with Australian industry standards.

Our warranty covers defects in workmanship, but does not cover:

• General wear and tear
• Damage caused by misuse, neglect, moisture, humidity, water exposure, or structural movement
• Failure to follow maintenance or care instructions
• Work carried out by third parties after completion

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential loss or damage.   

10. Consumer Guarantees

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law. You are entitled to a remedy if services are not provided with due care and skill or are otherwise not compliant with statutory guarantees.  

11. Health and Safety  

We comply with all applicable workplace health and safety laws. For safety reasons, access to work areas may be restricted during sanding and finishing processes. The Client must ensure the premises are free from hazards that may affect the safety of workers.

12. Environmental Considerations

We aim to use environmentally responsible products and methods where possible. Clients will be advised of ventilation requirements, drying times, and temporary restrictions on floor use during and after completion of services.  

13. Intellectual Property 

All content on this Website, including text, images, logos, graphics, and branding, is the intellectual property of Total Floor Sanding & Polishing and must not be copied, reproduced, or distributed without prior written consent. 

14. Privacy Policy

Personal information is collected and handled in accordance with our Privacy Policy. Information is used solely for providing our services and managing our business operations, except where disclosure is required by law.  

15. Amendments

We reserve the right to amend these Terms at any time. Updated Terms will be published on our Website and take effect immediately upon publication.

16. Governing Law 

These Terms are governed by the laws of Victoria, Australia. Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Victoria.