Privacy Policy

Total Floor Sanding & Polishing (“we”, “us”, “our”) respect your privacy and are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

This Privacy Policy explains how we collect, use, disclose, safeguard, and store your personal information when you use our website at https://totalfloorsandingandpolishing.com.au/ and when you interact with us online, by email, through forms, or via our services.

By using our website and/or providing us with your personal information, you consent to the practices outlined in this Privacy Policy.  

1. Collection of Personal Information 

We may collect personal information that is reasonably necessary for the operation of our business and the delivery of our services.

Personal information we may collect includes, but is not limited to:

• Full name
• Phone number
• Email address
• Address or service location 
• Details relating to your enquiry or requested floor services

Personal information is collected when you:

• Submit an enquiry or contact form on our website
• Request a quotation
• Contact us by phone, email, or other communication methods
• Engage our services

We may also collect non-identifiable information such as browser type, IP address, pages visited, and website usage data for analytical and performance purposes.

2. Use of Personal Information  

We collect and use your personal information for the following purposes:

• To respond to your enquiries and provide quotations
• To deliver floor sanding and polishing services
• To communicate regarding appointments, services, or updates
• To improve our website, services, and customer experience
• Marketing and promotional communications (with consent) 
• To comply with legal and regulatory obligations

We will not use your personal information for purposes unrelated to our services without your consent, unless required or authorised by law.   

3. Disclosure of Personal Information 

We do not sell, rent, or trade personal information. We may disclose your personal information: 

• To trusted contractors or service providers who assist in operating our business
• Where required or authorised by law
• To protect our legal rights or prevent fraud or harm

Any third parties engaged by us are required to handle personal information confidentially and securely. 

4. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. 

Personal information is stored securely and accessed only by authorised personnel. 

We use industry-standard electronic and physical security measures to safeguard data. 

5. Access and Correction of Personal Information 

You have the right to access the personal information we hold about you.
You may also request corrections if your information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe. 

6. Cookies and Website Analytics  

We use cookies and similar technologies to enhance user experience, analyse Site traffic, improve website performance and our services. You can manage cookies through your browser settings. 

7. Marketing Communications

We will only send marketing or promotional communications where you have provided your consent. 

Marketing communications may include information about our services, updates, or offers that may be of interest to you.

You may opt out of receiving marketing communications from us at any time by:

• Using the unsubscribe option included in our communications, or
• Contacting us directly using the details provided in this Privacy Policy

Upon receiving your request, we will take reasonable steps to ensure you are removed from our marketing communications list within a reasonable timeframe. 

8. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page and will take effect immediately upon publication.